We ship our products from a few different locations! We have two locations within the United States in Los Angeles and Phoenix, and then a few trusted, fully vetted suppliers overseas. This may cause some of the items in your order to arrive separately.
Please allow 4-7 days for items to be dispatched from all of our locations. Because of the popularity of some of our items, we need plenty of time to make sure that your items are correctly packaged and shipped with love!
We ship Monday through Friday from 10am PST to 5pm PST, excluding all holidays in which USPS is closed.
Please make sure you allow enough time for processing, as well as shipping before your need by date. If you feel your need by date is too close, please email us at email@example.com.
You should have received a confirmation email when you placed your order and another email with a tracking link when your order was shipped. Simply click on the tracking link and you will be automatically redirected to the tracking information. If you would like to track your package personally please visit the USPS website and use the tracking number that was provided in your automated email.
Please allow up to 2-4 weeks for delivery because of the popularity of some of our items.
If you receive an item you are not completely satisfied with, email us at firstname.lastname@example.org. Our customer service team is happy to help answer any questions you may have regarding your return. Please include your order number in your email so that we are able to locate your information in our system. Return Exceptions: Oh My Paw'd will not accept body jewelry returns. This policy assures our body jewelry hasn't been tried on or worn by anyone else but you. We also can not accept returns on sale items, or holiday apparel. Holidays include - New Years, Valentines Day, Easter, Mardi Gras, St Patricks Day, 4th of July, Halloween, Thanksgiving, Hanukkah, and Christmas.
We offer a satisfaction guarantee on most purchases! Because of that we made our exchange policy as easy as possible for you! You can make returns within up to 15 days of delivery. If you need a different size, color, or style, please email us at email@example.com. Be sure to provide your original order number, email address, name on the order, description of the item(s) you wish to exchange, and the reason you would like to make the exchange. We will have your item reprinted and shipped to you as quickly as possible. Exchange Exceptions: Oh My Paw'd will not accept body jewelry exchanges. This policy assures our body jewelry hasn't been tried on or worn by anyone else but you. We also can not accept exchanges on sale items, or holiday apparel. Holidays include - New Years, Valentines Day, Easter, Mardi Gras, St Patricks Day, 4th of July, Halloween, Thanksgiving, Hanukkah, and Christmas.
You can make changes to your order if your order has not already processed through our printing cycle. If your order has already processed, just email us at firstname.lastname@example.org. If your order has already shipped, we’ve got you covered with our super easy return/exchange policy.
International orders may be subject to duties/customs fees. We do not have any way to estimate these fees or pay them for you. These fees vary by country. International orders can take up to 4-6 weeks (additional weeks during the holiday season) to clear customs and be delivered. We only offer standard ground shipping for international customers.