Our production team currently does all the sewing, packaging, and shipping of our collars in Peoria, Arizona while our owner Kim and her husband Ryan curate our monthly collar collections, the printing of all our personalized products, supply ordering, marketing, and all the fun legal stuff from our headquarters in sunny Santa Cruz, California.
Customer service is very important to us and we strive to answer customer emails within 6-12 hours Monday through Friday. We still attempt to answer emails even on our down time. That's how much you mean to us!
We prefer to keep our prices reasonable year round and offer free ground shipping for all of our customers located within the USA. We have occasional sales and our customers can be notified of them by joining our newsletter or following us on Instagram here or Facebook here. Don't miss out on giveaways too! Those are the only ways you'll be notified of them.
Email us with any questions, concerns, or suggestions! We love hearing from our customers and also seeing both our dog and cat customers, alongside our human customers, in their Oh My Paw'd swag! Tag us on social media with #ohmypawd and you might even find yourself featured on our website!