At Oh My Paw'd we ship from two locations. Our collars ship from Peoria, AZ and the rest of our inventory items ship from Santa Cruz, CA.
A majority of our items are handmade and made to order. Your order will be shipped via the United States Postal Service once your payment is approved, the receiving address is verified, and your order is complete.
Our typical turn around time is 4 to 6 business days. For most orders, this process begins once your online order has been submitted. Depending on the time of day you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding United States federal holidays. During peak periods (October - December) you may experience longer than average order processing time.
Once your order has shipped you'll receive an email with a tracking number for it. At that point you will be provided an estimated delivery date. Oh My Paw'd does not have control over the speed of any delivery after it departs our location. We are unable to provide a guaranteed delivery date for any of our orders and ask that you are patient during peak periods, pandemics, or state of emergencies.
Shipping & handling is free for all United States and U.S. Territories. Oh My Paw'd will determine the most efficient method of delivery based on your shipping address unless you choose an upgraded shipping option at checkout.
When we receive priority orders we make every effort to ship those packages as fast as we possibly can. In most cases we do need at least 2-3 business days to get a priority order handed off to UPS, and then UPS needs 2-3 business days to deliver the shipment.
If you have a firm in-hand date you are aiming for, please contact us to verify that we can make it happen prior to ordering.