At Oh My Paw'd, we work hard to only offer and make by hand products that are built to last and want you to have the best experience possible with the products you receive from us. Contact us within 30 days of delivery if you are not 100% happy with your purchase and we will work to make it right.
Some of our customized products cannot be exchanged or returned because of the way it has been personalized. Depending on the product, there may be a resizing or remake fee to get a different style, size, or fix any error not made by Oh My Paw'd. Therefore, we like to set up exchanges and returns on a case by case basis so that we can give you the best option for your situation.
Please contact us before sending the product back, as not all of the products come from the same location.